dermatologist inspecting mole on back

Office and Appointment FAQs

Please use this quick reference guide to find answers to some of our patients' most frequently asked questions. If you cannot find an answer to your specific question, our office is happy to assist you!

Driving Directions

From E. Wendover Ave: Take the Yanceyville Street exit and turn right at the end of the ramp. Go approximately 1/2 mile. We are located on the left side of the street, next to the Post Office.

From W. Wendover Ave: Turn right at Church St. Go 1 block, turn left on Bessemer Avenue. Go 1 block and turn left on Yanceyville Street. Continue on Yanceyville St for approximately 3/4 mile. We are on the left, next to the US Post Office.

Online Scheduling Available

We know you have many choices when choosing a dermatologist in Greensboro, NC so we have made requesting an appointment a simple and convenient process with online scheduling. If, for any reason you cannot keep a scheduled appointment, or will be delayed, please call us as soon as possible. Missed appointments without advance notice may result in your inability to reschedule your appointment.

Frequently Asked Questions

Insurance plans vary significantly. Coverage and benefits will be specific to your state, your employer, and your specific insurance plan.

You need to have the following to verify coverage prior to making your appointment:

  • Current insurance card – make sure you have your current insurance card (from this year)
  • Active plan – make sure your current insurance plan is active and ask what skin care providers are in your network

We will verify eligibility and benefits:

  • Coverage will vary based on the type of service and provider.
  • If you have an HMO, we will need an active referral for dermatology services.

NOTE: We can verify eligibility and some of your benefits. For all benefit information, reach out to your insurance carrier. Ultimately, you, the patient, are responsible for understanding your insurance coverage and for ensuring your services are covered and/or paid.

When you schedule an appointment with Lupton Dermatology, we reserve that time to provide you with the highest quality of care. If you need to cancel an appointment, please contact our scheduling office at 336-271-2777 at least 24 hours prior to your appointment. Failure to provide 24-hour notice will result in a no-show charge and will be collected to the extent permitted by law or applicable payor contracts. Any patient who cancels an appointment without providing 24 hours’ notice will be charged a fee.

FEES: The no-show fee is $50 for a Monday-Friday regular medical visit, $100 for Saturday appointments and $250 for a surgery-related appointment. In addition, the no-show fee is $99 for a cosmetic consultation and $250 for a cosmetic procedure.

All fees must be paid in full prior to your next appointment. Patients with repeat cancellations or missed appointments may be discharged from our practice at our discretion.

At Lupton Dermatology, every member of our team strives to make your appointment as convenient and comfortable as possible. We are also dedicated to the highest quality skin care, and we approach your skin health holistically.

As a patient of Lupton, no matter what the reason is for your appointment, we work with you to ensure the early detection and prevention of skin cancer. Skin cancer is the leading cause of cancer in the U.S., and everyone is at risk. Therefore, all our patients are given expert advice on how to safeguard your skin.

What else should you expect at your appointment? Below is a summary:


At check-in, we will welcome you and update any changes to your patient file. We will scan your ID and insurance card. We will also collect any applicable co-pays.

During your appointment:

A nurse or medical assistant will take your health history, and then you and our team will discuss the reason for the visit. At that time, the nurse or medical assistant will let you know what to expect when you meet with the provider. Appointment times vary, but most health histories and reviews of skin conditions take less than 15 minutes. During your visit with your provider, you will learn of various treatment options. If necessary, you and your provider will also discuss the uses and indications of any recommended medications or skin care routines.


At check-out, we will schedule you for your next appointment. Our team will also ask you if you need any sunscreens or skin products. As always, you can also get free shipping of sunscreens and more on QDP's online store. After your appointment, you will receive a text from Lupton Dermatology with a link to provide a review of your appointment.

For billing questions or concerns, please call our office at 336-271-2777. The Lupton Dermatology team can answer your billing questions. For more information about our office, visit Our Location page

At Lupton Dermatology, we pride ourselves on providing individualized care for your specific skin condition, skin type and skin needs. Therefore, questions about your medications are best answered by a member of our team. Please call our office at 336-271-2777 with any questions - do not hesitate - we are happy to help!

You can pay your bill online here. You will need your statement with the invoice number and amount owed. If you would like to pay at the office, we accept checks, cash or credit cards.

Financing Options with CareCredit

Lupton Dermatology proudly offers financing options. Through our financing partner, you can set up a payment plan (0% APR for 6 months)

Need help covering high deductibles or expenses not covered by insurance? CareCredit, can help with 0% APR, so you can spread payments out over several months.

Creedmoor patients enjoy:

  • 0% APR for the first six months
  • After that, patients enjoy a low fixed rate for 24 months (terms apply**)

With our online pre-qualification tool, you can:

  • quickly and easily see if you qualify without impacting your credit score

**Rates are variable based on the purchase amount. Refer to the account terms for details.

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